Hi, how can we help you?

We ship within Canada only. Orders are charged in Canadian dollars (CAD). See our shipping policy for details.

Orders are typically processed in 1–2 business days, Monday to Friday. We do not process orders on weekends or statutory holidays. You will receive a shipping confirmation with tracking when available.

After courier pickup, estimated delivery is 2–4 business days in Ontario and Quebec, 4–7 business days in Western and Atlantic Canada, and 7–14 business days in the Northern Territories. These are estimates; see our shipping policy for details.

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name RSS Inc. which is our parent company. Heads up! If you use the Shop app, Klarna, PayPal, or other third-party platforms to complete your purchase, it may include a product image in your order notifications. If you're ordering something private, we suggest checking out with an alternate email or turning off Shop app notifications for added discretion.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear
• Lubes, massage oils, condoms, and body paints are also not returnable.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

Want to cut the line? Rush Order Processing bumps your order to the front—picked, packed, and prepped before the rest. Just a heads-up: how fast it ships still depends on the shipping option you pick at checkout.

Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:

• Womanizer
• We-Vibe
• Arcwave

HerEmpire offers you the best price for sex toys on the Internet. Our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will receive the $10.00 off the price of the item plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from an authorized Canadian retailer. If you find a lower price please contact us (Mon-Fri 9am-4:30pm EST). 

Black Friday Price Now highlights the best of our blowout deals as we gear up for Black Friday sales. It is not a guarantee that the price will not change.

You can reset your password by clicking on the Account Icon at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

How to unsubscribe from the newsletter

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.

Yes! HerEmpire is 100% Canadian-owned and operated. HerEmpire was founded by a Canadian, who opened HerEmpire's very first warehouse in the small town of Oakville, Ontario where operations continue to this day.

We offer all major payment methods like Visa, Mastercard, American Express, along with Express Checkout options; PayPal, Apple Pay, and Klarna.

No. HerEmpire is an online only e-commerce retailer. All items are shipped directly from our warehouse to customers. We are not open to the public.

Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.

We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.

No. All orders must be placed online through our website. We cannot process an order over the phone.

Your HerEmpire Points can be redeemed like cash to help you save on your next order. Each point is worth 1 cent. So 100 points equals $1.00 towards future purchases.

To redeem your points, log in to your account and add items to your cart. When you proceed to checkout, you will see a points slider under the "Order Summary" tab at checkout. Use the slider to apply your HerEmpire Points (and savings) to your order!

Effective January 1, 2026, if an account is inactive over a 12-month consecutive period, no points are accumulated or redeemed, all HerEmpire Points will expire.

HerEmpire rewards you for referring friends to becoming new customers. Your referred friends must be first-time customers for both of you to receive rewards for the referral. Referrals must be completed from the Rewards Page module or by sharing your unique referral link for your account. (You need to create an account to redeem rewards).

When you send a friend a referral through our module, your friend will receive an email with your referral link. They must place the order through your referral link in order for both of you to receive the rewards. When your friend clicks on your link, your friend should see a pop up message to confirm their email in order to receive their unique referral offer.

When your friend places their first order of $50+ through your referral link, you'll get 1000 HerEmpire Points for yourself! We’ll send you an email when your friend uses your link to make a purchase, and you can check your Rewards History to see any points you have earned from referrals.

Please note: It can take 5-7 business days for HerEmpire Points to show up in your reward balance.

If you receive an error message when trying to send a referral link, please check the following:

• There are no typos in your friend’s email
• Your friend is a new HerEmpire customer
• If the email has not been previously referred

If your friend does not see a pop-up with their referral offer, please check the following:

• Your friend clicked on your referral link
• Your friend is a new HerEmpire customer

If you did not receive a referral success email, please check the following:

• Your friend is a new HerEmpire customer
• Your friend completed their purchase using your referral link
• Your friend completed the purchase from the email that you sent your referral link to
• Your friend completed a purchase of over $50 before taxes, shipping, and after discounts

To use PayPal Installments or Klarna, your order subtotal must be equal to or greater than $30.00 (after discounts applied).

PayPal Pay Later lets you split your purchase into 4 weekly interest-free payments or pay monthly over several months. Learn more about paying with PayPal Pay Later.

Klarna is an alternate payment method that lets you split your purchase into 4 interest-free payments. Learn more about paying with Klarna.