Privacy Policy

At HerEmpire.ca, we understand that privacy and security are important when shopping online. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, contact us, or make a purchase.

Information We Collect

We may collect information you provide directly, information generated through your use of the website, and information needed to complete transactions. This may include:

• Name, email address, phone number if provided, billing address, and shipping address.
• Order details, payment confirmation details, and customer support messages.
• Account information, saved preferences, wishlist activity, and product browsing activity.
• Device, browser, cookie, analytics, and website usage information.

How We Use Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders.
• Providing customer support.
• Sending order confirmations, shipping updates, and account notices.
• Maintaining shopping cart, wishlist, account, and website functionality.
• Improving website performance, merchandising, and product recommendations.
• Preventing fraud, misuse, chargebacks, and unauthorized activity.
• Sending marketing emails or offers when you have opted in or where permitted by law.

Email Communications

Your email address is used to communicate with you about your order, account, support requests, and important service updates. If you opt in to marketing, we may also send product updates, promotions, or store news. You can unsubscribe from marketing emails at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your cart, improve website performance, understand site usage, remember preferences, and support analytics and advertising. Some cookies are necessary for the website to work correctly.

You may manage browser cookie settings through your browser. Certain privacy choices may also be available through our Your Privacy Choices page.

Payments and Credit Card Security

Payments are processed through secure third-party payment providers and Shopify-supported checkout systems. HerEmpire.ca does not store full credit card numbers on our servers. Sensitive payment information is encrypted during transmission.

Discreet Billing and Shipping

We respect your privacy at every stage of purchase. Orders are shipped in plain, discreet packaging with no product names or adult-product wording on the outside of the package. Billing descriptors are designed to protect privacy and will not list product details.

When We Share Information

We do not sell customer lists. We may share limited information with trusted service providers only when needed to operate the business, such as payment processing, order fulfillment, shipping, fraud prevention, analytics, marketing platforms, email providers, and customer support tools.

Targeted Advertising and Privacy Choices

Depending on your location, certain advertising or analytics activities may be considered "sale," "sharing," or "targeted advertising" under privacy laws. You can review applicable opt-out options on our Your Privacy Choices page.

Data Retention

We retain personal information for as long as needed to provide services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information. To submit a privacy request, contact us using the details below.

How to Request Account Data Deletion

To request deletion of personal data connected to your account, email us with your full name, registered email address, and the subject line "Account Data Deletion Request."

Security

We use reasonable safeguards designed to protect personal information. No website or internet transmission is completely secure, but we take privacy and payment protection seriously and use trusted service providers for sensitive systems.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact info@herempire.ca or cs@herempire.ca.

Last updated: May 2026