HerEmpire.ca
LIMITED TIME OFFER

Shipping Policy

At HerEmpire.ca, we work hard to process and ship your order as quickly and discreetly as possible. Please review the shipping terms below for full details regarding delivery, cancellations, and tracking.

Shipping Times & Processing

  • Orders are processed Monday to Friday during business hours

  • Processing time is typically 1–2 business days

  • Processing times may be extended during:

    • High-volume sales (Black Friday, Boxing Week, flash sales)

    • Holidays

    • Inclement weather conditions

  • Delivery times are estimates only and begin once the package is picked up by the courier

  • We do not ship on weekends or statutory holidays

Who We Ship With

We ship using a variety of trusted couriers, including but not limited to:

  • Canada Post

  • Purolator

  • FedEx

  • UPS

The courier is selected automatically based on your location and the fastest or most cost-effective option available.

About Your Order

  • All orders are shipped in plain, discreet packaging

  • There will be no mention of HerEmpire on the shipping box

  • Credit card statements will display a neutral company name for privacy

  • Shipping rates are calculated at checkout based on your location

  • Taxes are calculated automatically based on your province or state

Unsuccessful Delivery Attempts

If your order is returned to our warehouse after a failed delivery attempt:

  1. We will contact you to confirm your shipping address

  2. Once confirmed, your order will be re-shipped

  3. If an address correction is required, a reshipping fee will apply

If your order is returned a second time due to unsuccessful delivery:

  • The order will be cancelled

  • Your card will be refunded minus:

    • Shipping cost for the second delivery attempt

    • A restocking fee based on your order total

Track Your Order

  • You will receive a shipment notification email once your order leaves our warehouse

  • The email will include a tracking number to monitor delivery status

  • If you don’t see the email, please check your junk or spam folder

Order Cancellations

  • Orders cannot be cancelled once placed

  • If you no longer wish to receive your order:

    • You may refuse delivery from the courier, or

    • Contact customer support for a return shipping label

  • Returned packages must remain sealed and unopened

  • Opened packages are considered used and non-returnable

  • Refunds will only be issued after the order is returned to our warehouse

  • Refunds are subject to:

    • Restocking fees (based on order total)

    • Any shipping fees incurred

For order updates or changes, please contact us as soon as possible.

Information on Taxes

  • Taxes are automatically added at checkout

  • Tax rates are applied based on your province or state

  • Tax amounts are displayed separately on your order summary

Ship to Store (If Available)

When placing an online order, you may have the option to ship your order to one of our retail store locations.

  • You will be contacted once your order arrives at the store

  • Orders must be picked up with valid identification

  • Availability varies by location

Contact HerEmpire

If you have any questions regarding shipping, delivery, or these terms:

For questions related to in-store purchases, please contact the store where the purchase was made.